Sun Oracle Support Contracts
Avartech IT Services offers Sun / Oracle Maintenance and Support Contracts allowing users to protect their hardware and software investments. Avartech supports end of life (EOL) and current equipment. Our Sun hardware support contracts provide the equivalent of the former Platinum, Gold, Silver and Bronze support levels offered by Sun. The following features are available and prices vary based on model number, configurations, features, billing frequency, quantity and service location.
Standard Oracle Sun Service Contract Features
Speak to a technicain within 30 minutes.
Technical support for all covered equipment.
Field technician on site at your service location.
All failed parts and components are provided and replaced by an on site field technician.
Factory trained support engineers.
Service cases can be opened at any time via phone or online.
Average 20%-70% lower cost than Factory support plans.
Multi-vendor support for Sun Oracle and 50,000 other makes and models on one agreement.
Optional Oracle Sun Service Contract Features
24x7 365 2 or 4 hour response time 24 hours 7 days a week and 365 days a year.
8-5 Monday thru Friday 4 hour response time 8am to 5pm.
8-5 Monday thru Friday next business day response 8am to 5pm.
Service Partner Program for clients that need parts and technical support and the client provides all on site labor.
Per incident service that Avartech charges a monthly subscription and parts / labor as needed.
System Administration and Remote System monitoring.
Operating System Support, upgrades and patch management.
Oracle Sun Service Contracts
Avartech supports a wide variety of Sun hardware configurations, from small network appliances up to mainframe installations. We support over 50,000 makes and models that can be combined for large discounts on one support contract. The following is a list of most common Sun Oracel models we support below.
(Sun Servers, 1-8 CPUs) BL1600, B100s, B100x, B200x, V100, V120, V210, V240, V250, 280R, V60x, V65x, V20z, V40z, V480, V880, V880z, V440, V490, V890, 3800
(Sun Servers, 12-24 CPUs) 4800, 4810, 6800, V1280, 2900, 4900, 6900
(Sun Servers, 52+ CPUs) 12k, 15k, 20k, 25k
(Sun Workstations) W1100z, W2100z, SB150, SB1500, SB2500
(Sun Storage: Workgroup) 3120, 3310, 3510, 3511, S1, T3 Workgroup
(Sun Storage: Midrange) 3900, 6120, 6320, 6900, 6920, T3 Enterprise
(Sun Storage: Datacenter) Hitachi 9970, 9980
